International Business – Case – Creating world class quality standards


CASE 1  –  Creating world class quality standards 


Customers expect to be able to buy products that meet certain standards.  Standards can be written down and published for use by manufacturers and service providers.  They can be used as guidance.  BSI stands for British Standards Institution.  It was the world’s first Standards body, and is the National Standards Body for the UK.  BSI works in three main fields: