Operation Management – How would operations strategy for a service industry be different if any from that for a manufacturing industry

 

1. How would operations strategy for a service industry be different if any from that for a manufacturing industry ? (Its an example & explain)

2. Consider the following two mutually exclusive projects. The net cash flows are given below:

YEAR NET CASH FLOWS FROM PROJECT A NET CASH FLOWS FROM PROJECT B
0 –  Rs. 1,00,000 – Rs. 1,00,000/-
1 + Rs. 30,000 + Rs. 15,000/-
2 + Rs. 35,000 + Rs. 17,500/-
3 + Rs. 40,000 + Rs. 20,000/-
4 + Rs. 45,000 + Rs. 22,500/-
5   + Rs. 25,000/-
6   + Rs. 27,500/-
7   + Rs. 30,000/-
8   + Rs. 32,500/-

If the desired rate of return is 10% which project should be chosen?

3. What are the levels of aggregation in forecasting for a manufacturing organization? How should this hierarchy of forecasts be linked and used ?

4. How would forecasting be useful for operations in a BPO (Business processes outsourcing) unit ? What factors may be important for this industry ?  Discuss .

5. A good work study should be followed by good supervision for getting good results. Explain with an example.

6. What is job evaluation ? Can it be alternatively used as job ranking ?  How does one ensure that job evaluation evaluates the job and not the man ?  Explain with examples ?

7. What is the impact of technology on jobs ? What are the similarities between job enlargement  & job rotation ?  Discuss the importance of training in the content of job redesign ?  Explain with examples ?

8. What is an internet connectivity ? How is it important in to days business would with respect to materials requirement planning & purchasing.  Explain with examples ?

9. Would a project management organization be different from an organization for regular manufacturing in what ways. Examples.

10. How project evaluation different from project appraisal? Explain with examples.