Essential of Management

CASE STUDY

A large dry cleaning operation had a central production facility that was fed by 7 regional drop off Pickup locations. The busy seasons (i.e., spring and fall) resulted in considerable customer dissatisfaction and loss of business as product turnaround went from 4 and 5 days to 8 and 9 days. This project involved the use of Job Analysis techniques to improve individual productivity, eliminate bottlenecks in the flow of material, assign to specific people, and increase throughput.

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