Business Communication – Case – The SnapComms solution was implemented


The SnapComms solution was implemented by the Communications Program Manager at a large technology company based in the US. The company’s current Sales and Customer Service facility was established in 2010 with the objective of developing bestinclass customer contact centers, optimizing call center operations and leveraging workforce skills and capabilities across the business. It employs inside sales and customer service staff and comprises a number of different business units.