Q1. Describe the steps involved in considering a time study and discuss any difficulties you might envision at various steps?

Q2. How are the location decisions for service operations and manufacturing operations similar and how are they different?

Q3. What is ISO-9000 Series Standards? List key quality awards. 

Q4. Contrast the world class view with the traditional view in quality control. 

Q5. How does productivity measurement differ between manufacturing and service operations? 

Q6. What are the major components of a production system? Give two examples. 

Q7. Describe briefly the “Delphi Method”. 

Q8. Describe briefly the steps to develop a forecasting system.